Privacy Policy

Introduction

BrekPoint Solutions ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services, in compliance with the Digital Personal Data Protection Act (DPDPA) 2023 and other applicable Indian laws.

Information We Collect

1. Information You Voluntarily Provide

We collect personal information only when you voluntarily contact us through our contact form:

• Name: To address you properly in our response
• Email Address: To respond to your inquiry
• Message: To understand your project requirements or questions

2. Information Collected Automatically (Analytics)

To understand how many people visit our website, we use Umami, a privacy-focused analytics tool.

• No Cookies or Tracking: Umami does not use cookies, persistent identifiers, fingerprinting, or cross-site tracking technologies of any kind.
• Aggregate Counts Only: We collect only anonymous, aggregated statistics — essentially the number of visitors and page views. This data cannot be used to identify you.
• No Personal Data Stored: Your IP address and other identifying details are never stored or accessible to us through analytics.

Separately, our hosting provider may log basic technical information (such as IP addresses) as part of standard server operations and security monitoring.

How We Use Your Information

We use the information we collect solely to:

• Respond to your inquiries and provide project consultations
• Understand your project requirements and provide relevant solutions
• Communicate about potential services we can offer
• Maintain records of our business communications
• Understand overall visitor numbers to our website (via anonymous, aggregate analytics)

We do not use your information for marketing purposes unless you explicitly request to be added to our communications.

Data Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data only in these limited circumstances:

• With trusted service providers who assist in operating this website, strictly under confidentiality agreements and data processing addendums. Specifically: Cloudflare (website hosting and content delivery), Hostinger (SMTP delivery of contact-form messages to our inbox), and our self-hosted Umami analytics instance (running on Vercel, Mumbai)
• When required by law or to protect our legal rights
• With your explicit consent for specific purposes

Data Security

We implement industry-standard security measures including encryption, secure servers, and access controls to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

Under DPDPA and applicable laws, you have the right to:

• Access and obtain a copy of your personal data
• Correct inaccurate or incomplete information
• Request deletion of your personal data (subject to legal requirements)
• Withdraw consent for data processing (where applicable)
• File a complaint with the relevant data protection authority

To exercise any of these rights — including erasure or correction of your data — email us at [email protected] with the subject line "Data Request". We will act on verified requests within 30 days.

Grievance Redressal

In accordance with the Digital Personal Data Protection Act, 2023, any grievance regarding the processing of your personal data may be addressed to our designated grievance contact at [email protected] (subject line "Privacy Grievance"). We acknowledge grievances within 72 hours and aim to resolve them within 30 days. If you are not satisfied with our response, you may escalate to the Data Protection Board of India.

Data Retention

Contact-form inquiry emails (your name, email address, and message) are retained for up to 12 months from the date of your inquiry, after which they are deleted unless an active business relationship or a legal obligation requires longer retention. Anonymous, aggregate analytics data contains no personal information and is retained indefinitely. You can request earlier deletion of your information at any time by contacting us at [email protected].

Contact Us

For any privacy-related questions, concerns, or to exercise your rights, please contact us:

Policy Updates

We may update this privacy policy periodically to reflect changes in our practices or applicable laws. Significant changes will be communicated through our website or direct notification. Continued use of our services after updates constitutes acceptance of the revised policy.